Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does this website causes memory to spike to 12GB in a few seconds?

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Memory spikes to 12GB in a few seconds when attempting to access this website on 19 Apr 2018, before 11:00am CDT:

https://www.theguardian.com/us

The page never loads, and I have to use the task manager to kill FF. At that same time, Chrome handled it with no problems.

Sometime after 11:00am, something changed, and the page loaded immediately, with no huge memory consumption.

Is there some way to track or log enough information to pinpoint the problem?

Memory spikes to 12GB in a few seconds when attempting to access this website on 19 Apr 2018, before 11:00am CDT: https://www.theguardian.com/us The page never loads, and I have to use the task manager to kill FF. At that same time, Chrome handled it with no problems. Sometime after 11:00am, something changed, and the page loaded immediately, with no huge memory consumption. Is there some way to track or log enough information to pinpoint the problem?

Modified by Qismet

All Replies (5)

more options

I opened the link but saw no problem. It might have been a problem with the website that was repaired.

more options

After 11am I saw it load correctly as well. But what sort of website problem would cause FF to jump from 500mb to 12gb in a few seconds. There should be some sort of protection built in to FF to prevent this.

This isn't the first time I've seen this happen. Every two or three weeks I have to kill FF with task manager.

more options

Is that with the same website or others as well? It does sound like a website issue.

more options

I'm afraid I can't say one way or the other. As I said, it doesn't happen that often--it may be weeks till the next occurrence, and once it happens FF is essentially dead. I don't think it's the website per se, because I can access the website in chrome without a problem at the same time FF is choking.

But to my original question, is there some kind of logging I can enable so that the next time it happens, there might be a way to track the problem?

more options

I called for more help.

I noticed there were no players on the page I was. Sometimes the player can cause that issue.

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.