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Scaning from HP Scanner to email client ( Mozilla Thunderbird)

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by sfhowes

herbertvm
herbertvm
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I am using an HP LaserJet 1536 dnf MFP. Up to the last three weeks I cannot get the scan document from hp scanner to drop into my email client (Thunderbird). Instead I get error message to use Outlook. Prior to the last three weeks everything was working normally. I would scan a document and direct it to my email client and it would show up as an attachment to my email.

I made sure that the windows software default setting for email was set to Thunderbird which it was. By the way I am using Windows version 8.1.

I called and spent hours with HP Tech Support and they cannot discover a fix to this problem. They said to call Thunderbird Tech Support. any help would be most appreciated.

I am using an HP LaserJet 1536 dnf MFP. Up to the last three weeks I cannot get the scan document from hp scanner to drop into my email client (Thunderbird). Instead I get error message to use Outlook. Prior to the last three weeks everything was working normally. I would scan a document and direct it to my email client and it would show up as an attachment to my email. I made sure that the windows software default setting for email was set to Thunderbird which it was. By the way I am using Windows version 8.1. I called and spent hours with HP Tech Support and they cannot discover a fix to this problem. They said to call Thunderbird Tech Support. any help would be most appreciated.

All Replies (2)

user01229325
user01229325
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This article has some suggestions. It does mention Win10 but maybe it applies to Win8 also. HP does seem to be stuck on Microsoft proprietary non-standards. https://support.mozilla.org/en-US/questions/1179198

sfhowes
sfhowes
  • Top 10 Contributor
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Installing the Visual Studio Runtime Library in W7 or W8 might help:

https://support.mozilla.org/en-US/questions/1176538

https://support.mozilla.org/en-US/questions/1164348