Messages older than 3 mo have header OK but body missing. 2 other T-Bird email accounts OK.
Suddenly all messages from more than about 3 months ago showed only the header but no body. Mail goes back 5 years. Two other email accounts on Thunderbird display fine. Then it got worse; I tried the "Repair" option on the Inbox and they all disappeared. Any way to recover? Thx.
All Replies (1)
It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile
Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder
Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.
Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.
For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird