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TB 'not responding' since last update

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

hllktlhndd
hllktlhndd
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i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information

Here i copied tecnical information from Help>Troubleshooting Information 

 Application Basics

   Name: Thunderbird
   Version: 52.8.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180516145259
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018)
   https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017)

 Extensions
   Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.8.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1528750865
     places.history.expiration.transient_current_max_pages: 122334
     security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 620
     Vendor ID: 0x8086
     Device ID: 0x5916
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 22.20.16.4815
     Driver Date: 9-26-2017

     GPU #2
     Description: NVIDIA GeForce 940MX
     Vendor ID: 0x10de
     Device ID: 0x134d
     RAM: 4096
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll
     Driver Version: 23.21.13.8875
     Driver Date: 12-20-2017

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information Here i copied tecnical information from Help>Troubleshooting Information Application Basics Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018) https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017) Extensions Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.8.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1528750865 places.history.expiration.transient_current_max_pages: 122334 security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491} Graphics GPU #1 Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 22.20.16.4815 Driver Date: 9-26-2017 GPU #2 Description: NVIDIA GeForce 940MX Vendor ID: 0x10de Device ID: 0x134d RAM: 4096 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll Driver Version: 23.21.13.8875 Driver Date: 12-20-2017 Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

Modified by hllktlhndd

Chosen solution

Please try beta http://www.mozilla.org/en-US/thunderbird/channel/

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All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Please try beta http://www.mozilla.org/en-US/thunderbird/channel/