Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot migrate my old profile to a new computer.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by pshaffer

pshaffer
pshaffer
more options

Old computer ran Windows 8.1. New computer running Windows 10 Home Edition. I downloaded Thunderbird to new computer. I copied the old profile folder xxxx,default to C:\Users\pshaf\AppData\Roaming\Thunderbird\Profiles I renamed the file appropriately and checked the profiles.ini file to make sure all was correct. I have tried this multiple time and with several variations including having two profiles and selecting a profile at start up. The new profile created at the installation of the program works. No attempt to use the old profile does. The errors returned are either "profile not found" or "Profile is still in use"

Phil

Old computer ran Windows 8.1. New computer running Windows 10 Home Edition. I downloaded Thunderbird to new computer. I copied the old profile folder xxxx,default to C:\Users\pshaf\AppData\Roaming\Thunderbird\Profiles I renamed the file appropriately and checked the profiles.ini file to make sure all was correct. I have tried this multiple time and with several variations including having two profiles and selecting a profile at start up. The new profile created at the installation of the program works. No attempt to use the old profile does. The errors returned are either "profile not found" or "Profile is still in use" Phil

Chosen solution

Thanks for the response. I think I had a corrupt back up profile. I tried an earlier one and it worked just as it should.

Read this answer in context 👍 0

All Replies (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

Hi Phil, Instead of trying to edit the profiles.ini file, I recommend copying the entire Thunderbird folder while Thunderbird is closed. For a screencast on how to move your data, check out the following video:

pshaffer
pshaffer Question owner
more options

Chosen Solution

Thanks for the response. I think I had a corrupt back up profile. I tried an earlier one and it worked just as it should.