Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot log into my hotmail account via Firefox

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by McCoy

arlene9
arlene9
more options

when I try to log into my hotmail account as usual via Firefox I only get a blank page

when I try to log into my hotmail account as usual via Firefox I only get a blank page

All Replies (1)

McCoy
McCoy
more options

Maybe a different issue (and maybe not .... ), but of the utmost importance :

Your system details show that there are a lot of extensions installed that are browser hijackers, malware that you will need to get rid of :

FromDocToPDF 8.837.13.46585 (_65Members_@download.fromdoctopdf.com) Maps 100.3 (web@Maps) MyTransitGuide 8.837.13.47254 (_b7Members_@free.mytransitguide.com) Search Extension by Ask 50.100.12.64537 (_j5Members_@ext.ask.com) Search-Encrypt 2.2.16 (@search-encrypt) Template 100.7 (web@Template)

Go to the Firefox menu (≡) => Add-ons => Extensions

( Mac  : Command + Shift + A)

And remove the extensions.

As the extensions may have put some more malware on your system, let's run some malware scans :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

Modified by McCoy