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Incoming email won't show my chosen displayname

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  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

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I have one user who emails me with an address that is a bunch of letters for the username instead of something I can remember easily. I have set up the address book to record her email address and her name and put in a displayname as well. BUT - when she sends me email all my inbox show is the gibberish email address . Of course she never remembers to sign her email so I'm forced to respond with a question "Who's this?" every time.

I have one user who emails me with an address that is a bunch of letters for the username instead of something I can remember easily. I have set up the address book to record her email address and her name and put in a displayname as well. BUT - when she sends me email all my inbox show is the gibberish email address . Of course she never remembers to sign her email so I'm forced to respond with a question "Who's this?" every time.

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In Tools/Options/Display/Advanced, do you have 'Show only display name...' checked?