I can't reply email: thunderbird freezes with white window every time. Kubuntu. Caused by external html signature file
I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app.
I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.
Modified by Wayne Mery
All Replies (3)
salvatore.cristofaro said
I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app. I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.
I find the problem is the external or internal html signature. Disabling it I got no crash. In previous version, it worked.
Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
salvatore, it is possible this was fixed in 60.3.0
Matt said
Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Unfortunately it was a freeze, not a crash.