Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The program has disappeared

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by Toad-Hall

Theodor
Theodor
more options

Hello! I woke up in the morning, opened the laptop (Mac), but my favorite program is not. Instead of the usual icon, another one appeared, looking like a sheet of paper with a pencil, a ruler and a pen. I click on it, but the program does not open. Please help me, there everything may life)! Screenshot uploaded.

Hello! I woke up in the morning, opened the laptop (Mac), but my favorite program is not. Instead of the usual icon, another one appeared, looking like a sheet of paper with a pencil, a ruler and a pen. I click on it, but the program does not open. Please help me, there everything may life)! Screenshot uploaded.
Attached screenshots

All Replies (6)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

The icon you're seeing is the OS X default icon for applications which don't have a genuine icon. Remove the icon - just drag it off the dock and it should disappear. Then recreate it by dragging the Thunderbird icon into the dock from the applications folder.

Modified by Toad-Hall

Theodor
Theodor Question owner
more options

Thank you very much for the advice. I tried, it does not open the file even that which is in programs. Clicking on him, he just jumps twice and does not open.

Toad-Hall said

The icon you're seeing is the OS X default icon for applications which don't have a genuine icon. Remove the icon - just drag it off the dock and it should disappear. Then recreate it by dragging the Thunderbird icon into the dock from the applications folder.
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

The image you posted does not look like the 'Applications' window. It looks like you accessed 'Mac HD' then 'Applications' and then 'Thunderbird', so you are currently in the Thunderbird window.

Go back up to the 'Applications' window to see the 'Thunderbird' icon and drag that icon onto the dock.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I found a good link regarding putting apps on or off the dock. https://www.techjunkie.com/fix-missing-dock-icons-mac/

Theodor
Theodor Question owner
more options

Thanks a lot for your help. I looked in the Programs, but there, too, the Thunderbird lacks an icon and it cannot be opened even from there. If any other options how to recover mail?((

Toad-Hall said

The image you posted does not look like the 'Applications' window. It looks like you accessed 'Mac HD' then 'Applications' and then 'Thunderbird', so you are currently in the Thunderbird window. Go back up to the 'Applications' window to see the 'Thunderbird' icon and drag that icon onto the dock.
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Uninstall thunderbird. You are only uninstalling the program not your profile. Then download and install from here: https://www.thunderbird.net/en-US/thunderbird/all/ Choose prefered language and select the download for your Operating System.