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cannot login to PayPal

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

dwight
dwight
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I go to login into PayPal in Firefox browser (MacOS Majave) and the login button does not respond. I do the same thing in Safari and Chrome, no problem. This also happened when trying to pay a vendor from their site. Blocked at the login button. Then following advice I found here, I deleted all cookies along with the cache. this worked. i logged into PayPal. Logged out and an hour later same problem all over. I don’t want to keep deleting cookies as it requires other time wasting interventions on other sites. Anyone know what is happening here? in advance, I appreciate any help. be well.

I go to login into PayPal in Firefox browser (MacOS Majave) and the login button does not respond. I do the same thing in Safari and Chrome, no problem. This also happened when trying to pay a vendor from their site. Blocked at the login button. Then following advice I found here, I deleted all cookies along with the cache. this worked. i logged into PayPal. Logged out and an hour later same problem all over. I don’t want to keep deleting cookies as it requires other time wasting interventions on other sites. Anyone know what is happening here? in advance, I appreciate any help. be well.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window