Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website chat boxes fail to load after Firefox 72.0.1 update.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by McCoy

more options

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?
Attached screenshots

Chosen solution

gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

more options

McCoy,

Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

gerparker52

more options

gerparker52 said

McCoy, Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

I'm glad you got it to work !

You inadvertently marked your own post as Chosen Solution instead of mine; you can rectify it by clicking on the "Undo" button and then mark my post by clicking on the "Solved the problem" button.