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When I print from my online newspaper app, get an extra print dialog that previews a blank page. How to get rid of this extra dialog?

MrDoh
MrDoh
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When I print from Chrome or Brave browsers from our local online newpaper app, I get one print dialog with the item I've asked to print shown in the preview. Perfect. When I print from Firefox I get the same thing, but on top of that is another print dialog previewing a blank page that I have to get rid of before I can get to the actual print dialog I want.

So I have to "cancel" the bogus, top dialog that wants to print a blank page, and then the print dialog that I want is available.

Obviously I want to get rid of the first print dialog that wants to print a blank page.

I've gone through the Mozilla "Fix printing problems in Firefox" page, which includes taking all statements with arguments starting with "print_" out of prefs.js in my profile, and that didn't help at all. Exactly the same extra print dialog after doing that.

So I really have no idea why Firefox is doing this when I ask it to print, any ideas how to troubleshoot or fix?

Thanks!

When I print from Chrome or Brave browsers from our local online newpaper app, I get one print dialog with the item I've asked to print shown in the preview. Perfect. When I print from Firefox I get the same thing, but on top of that is another print dialog previewing a blank page that I have to get rid of before I can get to the actual print dialog I want. So I have to "cancel" the bogus, top dialog that wants to print a blank page, and then the print dialog that I want is available. Obviously I want to get rid of the first print dialog that wants to print a blank page. I've gone through the Mozilla "Fix printing problems in Firefox" page, which includes taking all statements with arguments starting with "print_" out of prefs.js in my profile, and that didn't help at all. Exactly the same extra print dialog after doing that. So I really have no idea why Firefox is doing this when I ask it to print, any ideas how to troubleshoot or fix? Thanks!

Modified by MrDoh

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Can you provide a link to a page where you have this problem, assuming it is a public page that doesn't require an account to view.

For printing, are you using a button provided by the site, or one of Firefox's built-in methods, such as:

  • "3-bar" menu button > Print
  • (menu bar) File > Print Preview or File > Print
  • Ctrl+p
MrDoh
MrDoh Question owner
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It isn't a public page, it's an app that you have to pay to use (an online version of our local newspaper). The print button is provided by the app, but I find that Chrome/Brave and Safari both do the right thing when the "Print" icon is clicked, they bring up only the print dialog box that I'm expecting. Only Firefox puts up a bogus print dialog for a blank page on top of the real print dialog.

Not sure how I can get at what the problem might be...I guess I might be stuck with cancelling the bogus print dialog on a regular basis :-), since I do print 2 or 3 things out of the paper every day. Having just shifted over from the Brave browser, not anxious to go back there just for this.

Thanks.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Perhaps they didn't test their script sufficiently in Firefox. You could bring the problem to their attention and see whether they can resolve it.