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Thunderburd Crashes and closes whenever I try to add an attachment

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  • 1 has this problem
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  • Last reply by sfhowes

michaelhale2010
michaelhale2010
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If I try to attach a file in any way TB crashed out and I get this crash report. I have restarted in safe mode, I have no add-ons and the only AV I run is Windows Defender. AdapterDeviceID: 0x1b80 AdapterDriverVersion: 26.21.14.4614 AdapterSubsysID: 65833842 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.9.0,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 31506997248 AvailablePhysicalMemory: 28360658944 AvailableVirtualMemory: 3381620736 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 117047296 BreakpadReserveSize: 83886080 BuildID: 20200602112704 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1591828463 Email: storm@asmdss.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1591822444 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["comctl32.dll","tiptsf.dll","duser.dll","dui70.dll","explorerframe.dll","policymanager.dll","Windows.UI.dll","AudioSes.dll","dcomp.dll","d3d11.dll","thumbcache.dll","dataexchange.dll","mswsock.dll","WindowsCodecs.dll","WINMMBASE.dll","winmm.dll","dbghelp.dll","OneCoreUAPCommonProxyStub.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","ondemandconnroutehelper.dll","wininet.dll","msvcp110_win.dll","srvcli.dll","ntshrui.dll","TextInputFramework.dll","mscms.dll","rmclient.dll","twinapi.appcore.dll","wscapi.dll","CoreUIComponents.dll","MMDevAPI.dll","CoreMessaging.dll","InputHost.dll","winsta.dll","ColorAdapterClient.dll","gpapi.dll","rsaenh.dll","wshbth.dll","nlaapi.dll","winrnr.dll","devobj.dll","pnrpnsp.dll","dnsapi.dll","NapiNSP.dll","DWrite.dll","DXCore.dll","dxgi.dll","webauthn.dll","usp10.dll","avrt.dll","wsock32.dll","dbgcore.dll","cscapi.dll","wtsapi32.dll","credui.dll","dhcpcsvc.dll","dwmapi.dll","linkinfo.dll","OneCoreCommonProxyStub.dll","sppc.dll","slc.dll","Bcp47Langs.dll","appresolver.dll","WinTypes.dll","MpOAV.dll","amsi.dll","iertutil.dll","urlmon.dll","edputil.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","ntmarta.dll","propsys.dll","uxtheme.dll","userenv.dll","version.dll","winhttp.dll","IPHLPAPI.DLL","CRYPTBASE.dll","sspicli.dll","kernel.appcore.dll","clbcatq.dll","wintrust.dll","gdi32.dll","KERNELBASE.dll","user32.dll","ole32.dll","imm32.dll","combase.dll","windows.storage.dll","umpdc.dll","msvcp_win.dll","psapi.dll","comdlg32.dll","profapi.dll","ws2_32.dll","oleaut32.dll","nsi.dll","msctf.dll","rpcrt4.dll","crypt32.dll","cfgmgr32.dll","bcryptPrimitives.dll","shell32.dll","msasn1.dll","powrprof.dll","SHCore.dll","kernel32.dll","advapi32.dll","sechost.dll","shlwapi.dll","bcrypt.dll","win32u.dll","setupapi.dll","gdi32full.dll","ucrtbase.dll","cryptsp.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 101 StartupCrash: 0 StartupTime: 1591828407 SystemMemoryUsePercentage: 17 ThreadIdNameMapping: 5656:"Gecko_IOThread",14768:"JS Watchdog",12108:"JS Helper",10980:"JS Helper",8984:"JS Helper",8620:"JS Helper",14144:"JS Helper",10504:"JS Helper",2312:"JS Helper",2668:"JS Helper",3196:"Link Monitor",7296:"Socket Thread",11728:"Timer",11328:"Cache2 I/O",7716:"DataStorage",1368:"Cookie",7848:"StreamTrans #2",8060:"GMPThread",11776:"Worker Launcher",6952:"IPDL Background",8668:"WindowsVsyncThread",8688:"Compositor",8808:"ImgDecoder #1",9156:"ImageIO",14092:"DOM Worker",1596:"HTML5 Parser",3400:"StyleThread#0",7860:"StyleThread#1",12396:"StyleThread#2",996:"StyleThread#3",12616:"StyleThread#4",9960:"StyleThread#5",16580:"StreamTrans #4",4288:"ImageBridgeChild",9952:"mozStorage #1",14036:"PlayEventSound",8672:"localStorage DB",916:"ImgDecoder #2",15932:"ImgDecoder #3",16632:"COM MTA",16560:"QuotaManager IO",7780:"ProxyResolution",6724:"DNS Resolver #1",13240:"DNS Resolver #2",14140:"DNS Resolver #3",17388:"URL Classifier",17284:"Classifier Update",8048:"mozStorage #2",12316:"mozStorage #3",6700:"mozStorage #4",13064:"DOM Worker",5876:"mozStorage #5",14712:"SSL Cert #2",920:"SSL Cert #3",15356:"ImgDecoder #4",3216:"ImgDecoder #5", Throttleable: 1 TotalPageFile: 39407472640 TotalPhysicalMemory: 34307198976 TotalVirtualMemory: 4294836224 URL: UptimeTS: 562.08901 Vendor: Version: 68.9.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

If I try to attach a file in any way TB crashed out and I get this crash report. I have restarted in safe mode, I have no add-ons and the only AV I run is Windows Defender. AdapterDeviceID: 0x1b80 AdapterDriverVersion: 26.21.14.4614 AdapterSubsysID: 65833842 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.9.0,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 31506997248 AvailablePhysicalMemory: 28360658944 AvailableVirtualMemory: 3381620736 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 117047296 BreakpadReserveSize: 83886080 BuildID: 20200602112704 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1591828463 Email: storm@asmdss.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1591822444 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["comctl32.dll","tiptsf.dll","duser.dll","dui70.dll","explorerframe.dll","policymanager.dll","Windows.UI.dll","AudioSes.dll","dcomp.dll","d3d11.dll","thumbcache.dll","dataexchange.dll","mswsock.dll","WindowsCodecs.dll","WINMMBASE.dll","winmm.dll","dbghelp.dll","OneCoreUAPCommonProxyStub.dll","FWPUCLNT.DLL","rasadhlp.dll","winnsi.dll","ondemandconnroutehelper.dll","wininet.dll","msvcp110_win.dll","srvcli.dll","ntshrui.dll","TextInputFramework.dll","mscms.dll","rmclient.dll","twinapi.appcore.dll","wscapi.dll","CoreUIComponents.dll","MMDevAPI.dll","CoreMessaging.dll","InputHost.dll","winsta.dll","ColorAdapterClient.dll","gpapi.dll","rsaenh.dll","wshbth.dll","nlaapi.dll","winrnr.dll","devobj.dll","pnrpnsp.dll","dnsapi.dll","NapiNSP.dll","DWrite.dll","DXCore.dll","dxgi.dll","webauthn.dll","usp10.dll","avrt.dll","wsock32.dll","dbgcore.dll","cscapi.dll","wtsapi32.dll","credui.dll","dhcpcsvc.dll","dwmapi.dll","linkinfo.dll","OneCoreCommonProxyStub.dll","sppc.dll","slc.dll","Bcp47Langs.dll","appresolver.dll","WinTypes.dll","MpOAV.dll","amsi.dll","iertutil.dll","urlmon.dll","edputil.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","ntmarta.dll","propsys.dll","uxtheme.dll","userenv.dll","version.dll","winhttp.dll","IPHLPAPI.DLL","CRYPTBASE.dll","sspicli.dll","kernel.appcore.dll","clbcatq.dll","wintrust.dll","gdi32.dll","KERNELBASE.dll","user32.dll","ole32.dll","imm32.dll","combase.dll","windows.storage.dll","umpdc.dll","msvcp_win.dll","psapi.dll","comdlg32.dll","profapi.dll","ws2_32.dll","oleaut32.dll","nsi.dll","msctf.dll","rpcrt4.dll","crypt32.dll","cfgmgr32.dll","bcryptPrimitives.dll","shell32.dll","msasn1.dll","powrprof.dll","SHCore.dll","kernel32.dll","advapi32.dll","sechost.dll","shlwapi.dll","bcrypt.dll","win32u.dll","setupapi.dll","gdi32full.dll","ucrtbase.dll","cryptsp.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 101 StartupCrash: 0 StartupTime: 1591828407 SystemMemoryUsePercentage: 17 ThreadIdNameMapping: 5656:"Gecko_IOThread",14768:"JS Watchdog",12108:"JS Helper",10980:"JS Helper",8984:"JS Helper",8620:"JS Helper",14144:"JS Helper",10504:"JS Helper",2312:"JS Helper",2668:"JS Helper",3196:"Link Monitor",7296:"Socket Thread",11728:"Timer",11328:"Cache2 I/O",7716:"DataStorage",1368:"Cookie",7848:"StreamTrans #2",8060:"GMPThread",11776:"Worker Launcher",6952:"IPDL Background",8668:"WindowsVsyncThread",8688:"Compositor",8808:"ImgDecoder #1",9156:"ImageIO",14092:"DOM Worker",1596:"HTML5 Parser",3400:"StyleThread#0",7860:"StyleThread#1",12396:"StyleThread#2",996:"StyleThread#3",12616:"StyleThread#4",9960:"StyleThread#5",16580:"StreamTrans #4",4288:"ImageBridgeChild",9952:"mozStorage #1",14036:"PlayEventSound",8672:"localStorage DB",916:"ImgDecoder #2",15932:"ImgDecoder #3",16632:"COM MTA",16560:"QuotaManager IO",7780:"ProxyResolution",6724:"DNS Resolver #1",13240:"DNS Resolver #2",14140:"DNS Resolver #3",17388:"URL Classifier",17284:"Classifier Update",8048:"mozStorage #2",12316:"mozStorage #3",6700:"mozStorage #4",13064:"DOM Worker",5876:"mozStorage #5",14712:"SSL Cert #2",920:"SSL Cert #3",15356:"ImgDecoder #4",3216:"ImgDecoder #5", Throttleable: 1 TotalPageFile: 39407472640 TotalPhysicalMemory: 34307198976 TotalVirtualMemory: 4294836224 URL: UptimeTS: 562.08901 Vendor: Version: 68.9.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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See if adding the TB profile folder as an Exclusion to Windows Defender eliminates the crashes. W10 Settings, Update & Security, Windows Security, Virus & threat protection, Manage settings, Exclusions... In TB, Help/Troubleshooting, about:profiles, to identify the profile folder location.