Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes a lot but mostly when opening a popup.

chris252
chris252
more options

Crash ID: bp-b76777b6-9f4a-4ad3-9602-907b00200720

Firefox crashes a lot but mostly when opening a popup. Tried Safe Mode and it works a little better but still eventually crashes.

Crash ID: bp-b76777b6-9f4a-4ad3-9602-907b00200720 Firefox crashes a lot but mostly when opening a popup. Tried Safe Mode and it works a little better but still eventually crashes.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Thank you for the report ID and sorry to hear about the crashes. The signature

RtlpFreeHeap | RtlpFreeHeapInternal | RtlFreeHeap | rtsultramonhook.dll

includes a file from Realtime Soft's UltraMon program. That doesn't necessarily mean it is incompatible with Firefox 78.0.2, but that is one possibility.

Your report also mentions Malwarebytes Anti-Exploit and Webroot running, so maybe there is some multiple-program interaction issue???