Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by pjlueck

pjlueck
pjlueck
more options

My FireFox browser crashes..... 4 different ways.... one tab at a time, all tabs, all windows, and program crash.... All way too often.

what do I do?

Pat Lueck

My FireFox browser crashes..... 4 different ways.... one tab at a time, all tabs, all windows, and program crash.... All way too often. what do I do? Pat Lueck

All Replies (2)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

pjlueck
pjlueck Question owner
more options

Report ID Date Crashed eb60cd14-02a7-482c-9b1b-2a491fa4332c 9/9/2020, 9:42 PM 5c03efdc-346d-4ddd-a1ae-c4ff180c2493 9/9/2020, 8:11 PM c05ff394-a2aa-4488-9d0a-f1818a1fc36e 9/9/2020, 4:59 PM e7051f76-aecd-404a-903b-ea6ea0a668dc 9/8/2020, 4:10 PM ceaa1fa7-14a1-4a1c-88c2-1ab976e3b6b9 9/8/2020, 4:09 PM 5fff7148-b3b6-4f2b-bc2b-d9e58e3eed26 9/8/2020, 3:58 PM 923e588e-4cbe-493e-a383-e4030a68c5e7 9/7/2020, 8:47 PM f93081e9-6375-487a-ac26-dfeafe05d724 9/7/2020, 4:01 PM 9ce7fbd9-6222-4712-9b1e-a61897a7b97c 9/7/2020, 4:01 PM 33396dbf-2abf-4e0c-90ad-e666f2c45cc3 9/7/2020, 3:59 PM ed67ad0c-7cab-47ba-a432-9fcce06842aa 9/5/2020, 3:58 PM 0e247966-35cd-43fe-a615-4bfa05469f4f 9/5/2020, 3:30 PM 1cf8b102-91bf-4370-b00f-e963c0c37441 9/5/2020, 3:00 PM cb048aca-bc86-4770-afe2-6ad984a5a9c2 9/5/2020, 3:45 AM