Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video Download Helper

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

frankp
frankp
more options

After downloading Youtube videos with Video Download Helper I get an error message: information not found; file might be corrupted.

After downloading Youtube videos with Video Download Helper I get an error message: information not found; file might be corrupted.

All Replies (4)

FredMcD
FredMcD
more options

Remove, then reinstall the program.

frankp
frankp Question owner
more options

I removed Video DownloadHelper and reinstalled it. The results are the same as before: information not found in media; file might be corrupted.

frankp
frankp Question owner
more options

I removed Video DownloadHelper and reinstalled it. The results are the same as before: information not found in media; file might be corrupted.

FredMcD
FredMcD
more options

You will need to contact their support.