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TB v78.2.2 - not receiving emails unless I manually click on "Get messages"

  • 15 replies
  • 1 has this problem
  • 10 views
  • Last reply by Joe King

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Hi

I have TB 78.2.2. I'm new to it. I have set up about 20 emails using POP accounts and a Global Inbox and Local Folders. I don't want IMAP.

All of them have the following setup: - Check for New Messages at startup - Check for new messages every 2minutes - Automatically download new messages

I also made sure that the "Include this server when getting new mail" is checked in ADVANCED menu.


However, I'm not receiving emails unless I manually click on "Get messages" at the left top corner. Am I missing something??

Thanks

Hi I have TB 78.2.2. I'm new to it. I have set up about 20 emails using POP accounts and a Global Inbox and Local Folders. I don't want IMAP. All of them have the following setup: - Check for New Messages at startup - Check for new messages every 2minutes - Automatically download new messages I also made sure that the "Include this server when getting new mail" is checked in ADVANCED menu. However, I'm not receiving emails unless I manually click on "Get messages" at the left top corner. Am I missing something?? Thanks

Modified by Wayne Mery

All Replies (15)

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Do you see anything in the error console? Ctrl-Shift-J

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First, thanks for your reply. At first I didn't see any errors, but went back to it a few minutes later and found these:

[Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]"  nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)"  location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658"  data: no] 2 L10nRegistry.jsm:658:19
   loadSync resource://gre/modules/L10nRegistry.jsm:658
   fetchFile resource://gre/modules/L10nRegistry.jsm:573
   generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:478
   map self-hosted:240
   generateResourceSetSync resource://gre/modules/L10nRegistry.jsm:473
   generateResourceSetsForLocaleSync resource://gre/modules/L10nRegistry.jsm:415
   InterpretGeneratorResume self-hosted:1151
   next self-hosted:1099
   generateBundlesSync resource://gre/modules/L10nRegistry.jsm:177
   InterpretGeneratorResume self-hosted:1151
   next self-hosted:1099
   touchNext resource://gre/modules/Localization.jsm:167
   regenerateBundles resource://gre/modules/Localization.jsm:552
   activate resource://gre/modules/Localization.jsm:243
   <anonymous> chrome://messenger/content/mailWidgets.js:37
   <anonymous> chrome://messenger/content/customElements.js:34
   <anonymous> chrome://messenger/content/customElements.js:37
   observe resource://gre/modules/MailGlue.jsm:198
NS_ERROR_NOT_AVAILABLE: ActivityManager.jsm:127
   getActivity resource://gre/modules/ActivityManager.jsm:127
   removeActivity resource://gre/modules/ActivityManager.jsm:80
   onFolderRemovedFromQ resource:///modules/activity/autosync.jsm:244
   _timerCallback resource:///modules/AppIdleManager.jsm:30

Modified by Joe King

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ns_error_file_unrecognized_path & ns_error_not_available should be caused by some add-on(s) but should not affect getting/sending mail. Try to press get mail multiple times and check again the console error

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Apologies - you should not have any other error there... My mistake. Actually those errors might be the issue Try starting Thunderbird in safe mode (no add-ons) - press shift button on keyboard when you open Thunderbird. In this way is it working as expected?

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Try changing the checking period to 10 or 15 min., instead of 2 min.

See also https://support.mozilla.org/en-US/questions/1275606

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Thanks @sfhowes for your help. I do now receive emails (not sure which step I have performed fixed it though), however I have a quick question regarding your last reply please.

Is it true that Thunderbird does not check emails under 10 minutes? I use a personal domain and the servers allow to check emails every 2 minutes, I've had no issues at all with eM client for ages. Is there a way to force Thunderbird (78.2.2) to check all POP emails every 2 minutes?

thnx

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You might post here your Thunderbird Troubleshooting information, then we might can see if you are using the correct settings: At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information. Click the "Copy text to clipboard" button. Do not check the box "Include account names" Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

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Some servers refuse connections if they are contacted too frequently. If you don't know which change made it work, change just the time back to 2 min. and see if it fails. If you want instant notification of new mail, IMAP is more likely to provide that feature.

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sfhowes said

Some servers refuse connections if they are contacted too frequently. If you don't know which change made it work, change just the time back to 2 min. and see if it fails. If you want instant notification of new mail, IMAP is more likely to provide that feature.

Thanks but it's not that. My server accepts connections every 2 minutes, it had been working perfectly with eM Clients or Outlook before that for years. I have my own domain and using IONOS as my mail provider.

I really don't understand why TB is not respecting my choice of getting POP emails every 2 minutes!!! Why is it so difficult. I receive all of my emails more than 10 minutes later! Really not acceptable.

Modified by Joe King

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FfTh202009 said

Thanks a lot for your help. Please find the requested information below:

 Application Basics
   Name: Thunderbird
   Version: 78.2.2
   Build ID: 20200908210243
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.2.2
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account3:
     INCOMING: account3, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account8:
     INCOMING: account8, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account9:
     INCOMING: account9, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account12:
     INCOMING: account12, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account13:
     INCOMING: account13, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account15:
     INCOMING: account15, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account16:
     INCOMING: account16, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account17:
     INCOMING: account17, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account18:
     INCOMING: account18, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account19:
     INCOMING: account19, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account20:
     INCOMING: account20, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account21:
     INCOMING: account21, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account22:
     INCOMING: account22, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account23:
     INCOMING: account23, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.co.uk
       1.1
       true
       amazon@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       Chambers (UK)
       1.0
       true
       chambers-en-GB@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Get/Send Button
       6.0.4
       true
       {6e071e83-d8d6-8ca9-6129-eb8e8144596f}
       Google
       1.0
       true
       google@search.mozilla.org
       Message Header Toolbar Customize
       2.0.5
       true
       msghdrcustomize@hogi.sakura.ne.jp
       Open Google Calendar
       1.5
       true
       opengooglecalendar@glicer
       Provider for Google Calendar
       78.0.1
       true
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
       quicker quicksearch
       2.2
       true
       quickersearch@opto.one
       Send Later Button
       2.0b2
       true
       sendlaterbutton@thunderbird-mail.de
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
       Provider for CalDAV & CardDAV
       1.19
       false
       dav4tbsync@jobisoft.de
       TbSync
       2.16
       false
       tbsync@jobisoft.de
 Security Software
   Type: Name
     Antivirus: Kaspersky Internet Security
     Antispyware:
     Firewall: Kaspersky Internet Security
more options

FfTh202009 said

You might post here your Thunderbird Troubleshooting information, then we might can see if you are using the correct settings: At the top right of the Thunderbird window, click the menu button (or use the regular menu at the top), then select Help: Troubleshooting Information. Click the "Copy text to clipboard" button. Do not check the box "Include account names" Then paste (Ctrl-V), the text into your response here. We only need to see the sections down to and including the "Extensions" section, so you can delete the rest.

THanks a lot for your help. Here is the information you requested:



 Application Basics
   Name: Thunderbird
   Version: 78.2.2
   Build ID: 20200908210243
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.2.2
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account3:
     INCOMING: account3, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account8:
     INCOMING: account8, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account9:
     INCOMING: account9, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account10:
     INCOMING: account10, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account12:
     INCOMING: account12, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account13:
     INCOMING: account13, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account15:
     INCOMING: account15, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account16:
     INCOMING: account16, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account17:
     INCOMING: account17, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account18:
     INCOMING: account18, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account19:
     INCOMING: account19, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account20:
     INCOMING: account20, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account21:
     INCOMING: account21, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account22:
     INCOMING: account22, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
   account23:
     INCOMING: account23, , (pop3) pop.ionos.co.uk:995, SSL, passwordCleartext
     OUTGOING: , mail.smtp2go.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.co.uk
       1.1
       true
       amazon@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       Chambers (UK)
       1.0
       true
       chambers-en-GB@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Get/Send Button
       6.0.4
       true
       {6e071e83-d8d6-8ca9-6129-eb8e8144596f}
       Google
       1.0
       true
       google@search.mozilla.org
       Message Header Toolbar Customize
       2.0.5
       true
       msghdrcustomize@hogi.sakura.ne.jp
       Open Google Calendar
       1.5
       true
       opengooglecalendar@glicer
       Provider for Google Calendar
       78.0.1
       true
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
       quicker quicksearch
       2.2
       true
       quickersearch@opto.one
       Send Later Button
       2.0b2
       true
       sendlaterbutton@thunderbird-mail.de
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
       Provider for CalDAV & CardDAV
       1.19
       false
       dav4tbsync@jobisoft.de
       TbSync
       2.16
       false
       tbsync@jobisoft.de
 Security Software
   Type: Name
     Antivirus: Kaspersky Internet Security
     Antispyware:
     Firewall: Kaspersky Internet Security
more options

On a computer that I have Kaspersky had asked me about new connection (after upgrade to tb 78). Can you try to turn it off (pause or even exit application) and check if this change something?

If not - can you try Gmail to set it to check every 13 minutes (instead of what is now) and rest of them every 2 or 3 minutes as you want and see if there is a difference (for a while at least)? Restart TB and wait...

Modified by svlad2009

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You might want to run in safe mode (Help/Restart with add-ons disables) to test if an add-on like Get/Send is interfering with mail checks.

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svlad2009 said

On a computer that I have Kaspersky had asked me about new connection (after upgrade to tb 78). Can you try to turn it off (pause or even exit application) and check if this change something? If not - can you try Gmail to set it to check every 13 minutes (instead of what is now) and rest of them every 2 or 3 minutes as you want and see if there is a difference (for a while at least)? Restart TB and wait...

These were very good ideas, I never thought of doing that, but unfortunately, TB is still getting my email very late, about 10 minutes after I send my test emails. I also sent these test emails to an email in eM client and outlook and I'm getting them every 2 minutes as I configured it. It looks like TB is ignoring the setting that allows to check email every 2 minutes... so weird Thank you for your help

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sfhowes said

You might want to run in safe mode (Help/Restart with add-ons disables) to test if an add-on like Get/Send is interfering with mail checks.

Thanks again for your help. Even when disabling all add-ons, TB still gets my email about every 10 minutes. As I replied to another helper above, it looks like TB is ignoring the setting that allows me to get my POP emails every 2 minutes which is really annoying. Why would TB do that? My servers can handle it, so it's not mozilla's choice to allow this or not. It works fine with em client and outlook (but I'd really prefer to use TB!!).