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email won't download

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by sandy25

sandy25
sandy25
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Hi. I work on a mac, OS High Sierra, 10.13.6. I have been using Thunderbird for mail for the past several months. It updated to a new version overnight last night. And now no new mail will come in -- the "getting mail" icon at Inbox just spins around endlessly. Is there a way to fix this? Thank you.

Hi. I work on a mac, OS High Sierra, 10.13.6. I have been using Thunderbird for mail for the past several months. It updated to a new version overnight last night. And now no new mail will come in -- the "getting mail" icon at Inbox just spins around endlessly. Is there a way to fix this? Thank you.

Chosen solution

Try this Thunderbird 78 FAQ

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All Replies (2)

Stans
Stans
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Chosen Solution

Try this Thunderbird 78 FAQ

sandy25
sandy25 Question owner
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This worked instantly and I have contacted my email provider about the Security Protocols. It was a little unnerving to have a prompt that making the suggested change (to "test" what the problem might be) might void the warranty (I am paraphrasing), but I am glad to have Thunderbird working again.