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Pictures showing in MS Edge but won't show in Firefox

  • 6 replies
  • 2 have this problem
  • 5 views
  • Last reply by Gliss

mslane67
mslane67
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While viewing news stories on MSN.com and clicking a link to a story with several pictures attached, the pictures will not display using Firefox but does display when using MS Edge browser. This started happening just recently. This happens with Win10 and Win7. Firefox is updated to 82.0.3 64 bit. . FYI Chase bank will not allow you to log in anymore using Firefox. Possibly related to the above problem ?

While viewing news stories on MSN.com and clicking a link to a story with several pictures attached, the pictures will not display using Firefox but does display when using MS Edge browser. This started happening just recently. This happens with Win10 and Win7. Firefox is updated to 82.0.3 64 bit. . FYI Chase bank will not allow you to log in anymore using Firefox. Possibly related to the above problem ?

All Replies (6)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you provide a screenshot showing the images missing? Did you try viewing the site with Firefox in Safe Mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi, on the Chase bank issue, in case you use Kaspersky security software, there is a known issue with Kaspersky blocking certain Chase servers.

mslane67
mslane67 Question owner
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I did not try this in safe mode. I have been using the same browser (Firefox 64bit) and homepage (MSN.com) for years without any problems. This started 2 to 3 weeks ago. Firefox is on auto update as is Win10. I have noticed a new banner along the top of the web page (see attached screenshot). This may have something to do with the images not showing.

I do not use Kaspersky security software. I have always been able to log into Chase using Firefox for years. The Chase homepage shows a message that I need to update my browser. Among others, there is a link to update Firefox. Firefox was already updated, but I tried to update anyway. Still could not log into Chase.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Looks that you aren't loading icon fonts that are used to display small images.

If you use uBlock Origin make sure not to "block remote fonts".

You can check the Web Console for messages about fonts.

mslane67
mslane67 Question owner
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I use uBlock Origin. Turned it off and the pictures appeared. I went to the Web_Console and found this..

downloadable font: download failed (font-family: "Segoe UI" style:normal weight:400 stretch:100 src index:1): bad URI or cross-site access not allowed source: https://static-entertainment-wus-s-msn-com.akamaized.net/sc/57/566d09.woff2

This was the only mention about fonts that I found. Never saw anything about "remote fonts". I am guessing that one of the recent Firefox updates changed something in the browser. I have used the same browser (Firefox), the same homepage (msn.com) for a few years with no problems. Of course it could also be msn.com that changed.

Gliss
Gliss
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I had the same problem loading Chase Bank in Firefox desktop. It worked fine on phone app and in Firefox on phone also. I use Kaspersky Anti-Virus also on Desktop, Windows 10.I started Firefox in safe mode, in Bookmarks chose Chase.com, it loaded, I signed in and Chase Homepage loaded. I closed Firefox, reopened in Regular Firefox went to bookmarks chose Chase.com and now it opens and I can log in. Why have no idea ? Its worth a shot. I disabled Kaspersky, disabled enhanced tracking in Firefox, disabled No Script, all with no results.