Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox suddenly crippled - not loading any pages - fresh install hasn't helped

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

furriephillips
furriephillips
more options

It's a bit galling, that I'm having to do this with Chrome, but Firefox (85.0.2 (64-bit)) has simply become useless. I even tried a fresh install of the beta version, to no avail.

The only page that displays, is the about:support troubleshooting page.

It's a bit galling, that I'm having to do this with Chrome, but Firefox (85.0.2 (64-bit)) has simply become useless. I even tried a fresh install of the beta version, to no avail. The only page that displays, is the about:support troubleshooting page.
Attached screenshots

Chosen solution

This issue can be caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox. Visual Studio 2015, 2017 and 2019:

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

This issue can be caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox. Visual Studio 2015, 2017 and 2019: