Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Setting Firefox up properly

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

I have been using firefox for years but I am always encountering problems, possibly because I have not set it up properly. I am thinking of deleting my account and starting over or trying another browser all together. I was not brought up with computers so not computer literate, I like Mozilla's ethos and donate a small amount when I can, I just need advise about setting things up, I think

I have been using firefox for years but I am always encountering problems, possibly because I have not set it up properly. I am thinking of deleting my account and starting over or trying another browser all together. I was not brought up with computers so not computer literate, I like Mozilla's ethos and donate a small amount when I can, I just need advise about setting things up, I think

All Replies (4)

more options

This article may help although I suggest you stay away from 'sync': https://support.mozilla.org/en-US/kb/get-started-firefox-overview-main-features

more options

If you have any issues,

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

more options

I put Mozilla on to my iPhone, I can't remember what page I went to next but it said if there were duplicates I could delete them. I deleted something, not sure what but then started having problems with opening my account Then life (nearly death) happened and I was away from my desktop for several weeks. When I next went to log in I received a message saying to sync which I did and have been having problems since. I use lockwise for my passwords and in the past that has been frustrating me as they seem to change and I have to request a link to change them. This makes me think that I have not set up properly. I can get in to my account now but it is not the original a/c I set up. Another support person sent a link for setting up which I have looked at and he also mentioned to stay away from sync. I shall have a go at setting up following those instructions. Would it be best to delete my account and start fresh. I also have an ipad so querry sync. Sorry if I seem vague but still on large amount of medications so might take awhile.

more options

You take your time.

Sync is very useful to share data between different Firefox profiles/systems. Note that it is not meant as a backup for the data.