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Can't get E-Mail, tried deleting password, doesn't ask for new password. Works fine on laptop on same network

  • 2 replies
  • 1 has this problem
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  • Last reply by pduerling

pduerling
pduerling
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My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password.

Any help will be appreciated Thank You, Danny Uerling

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password. Any help will be appreciated Thank You, Danny Uerling
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Chosen solution

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

pduerling
pduerling Question owner
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I am using Avast antivirus. I went into the program controls for avast and temporarily turned of the mail shield. I was then able to enter a new password (TB prompted me for it). Once this was done I was able to re-activate the Mail shield in Avast.