Can't log into bank account site
I can no longer log onto my bank's website, Schoolsfirstfcu.org. When I enter that site name in Firefox I get a message stating: SchoolsFirst Federal Credit Union website is currently unavailable.
We are working to bring the system back up as soon as possible.
We sincerely apologize for any inconvenience that this may have caused.
I can access the site by using Google Chrome or Microsoft Edge, but not Internet Explorer. What could the problem be when using Firefox?
Joe Rowland
Chosen solution
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
All Replies (7)
Hi Joe
It seems to be opening fine for me. Do you have any add-ons installed in Firefox?
when I open the "Add Ins" window it shows OpenH264 and Widevine. I have no idea what those are.
OpenH264 and Widevine come with Firefox.
Are you still having problems with the website?
Hi Fred,
yes, I still get that message when I try to go to the bank website.
Joe
Chosen Solution
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
Hello Fred,
I cleared the cookies from the site that I'm trying to access and that seemed to solve the problem. I'm going to shut everything down and see if it still allows me to access the site.
Thank you, Joe
I hope there are no further problems for you.
If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.