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Message missing in "Reply"

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Ever since the latest update, when I click "Reply," there's no message on the screen...absolutely blank. I double-checked my settings, and "Automatically quote the original message when replying" is checked. This is happening with both of my accounts...the only way I can see the original message is if I go into Options and manually check "Quote Message."

Joan

Ever since the latest update, when I click "Reply," there's no message on the screen...absolutely blank. I double-checked my settings, and "Automatically quote the original message when replying" is checked. This is happening with both of my accounts...the only way I can see the original message is if I go into Options and manually check "Quote Message." Joan

All Replies (6)

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Is it blank in safe/troubleshoot mode (hold Shift when launching TB)?

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Hmmmm...no, in Troubleshoot mode, it works just fine. So what does that imply??

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It means there is either an incompatible extension or theme, or that hardware acceleration should be disabled (Preferences/General/Indexing) or the layout is broken (launch in safe mode, 'Reset toolbars & controls', 'Make changes & restart').

Disable acceleration in normal mode, restart, and see if it works properly. If not, do the reset. If it still doesn't work, look for an incompatible add-on.

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OK...disabling acceleration didn't do anything, but when I launched in Safe mode and reset the toolbars, that seemed to take care of the problem...BUT after testing various things, I discovered that when I use the "Identity Chooser" extension, I get the blank original message. When I disable Identity Chooser, the original message is there. Why would the recent update make this extension wonky?? Identity Chooser was an extension I really liked and used all the time!

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Chosen Solution

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That solved the problem!!! I guess I was under the impression that extensions automatically updated like T'bird...from now on, I'll be careful to check for updates to the ones I use!

Thanks SO much for your help!