Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox still won't play the videos on MSN websites.

  • 5 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

jpreiss
jpreiss
more options

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now. All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Are you on this page? https://www.msn.com/en-us/video I have no issue in Win7 playing videos. see screenshot Have you tried safe mode to see if an add-on is causing the issue?

Modified by jonzn4SUSE

jpreiss
jpreiss Question owner
more options

The above MSN website you provided me works fine playing videos. It is the MSN pages like I am providing you the link for below that have the video embedded in the webpage that always have the same exact problem playing the videos the videos in the middle of the page that always do the exact same thing as I am providing you the screenshot for where the video just sits there and plays the spinning circle wheel but nothing else.

https://www.msn.com/en-us/news/us/federal-judge-declines-to-block-biden-vaccine-mandates-after-request-by-devout-christian-federal-employees-and-marines/ar-AAQtv1h?li=BBnb7Kz

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It plays for me in Win 7. Have you tried in Safe Mode to verify that an add-on is not causing the issue?

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

jpreiss
jpreiss Question owner
more options

I am in troubleshoot mode right now and it is still doing the same exact thing on that website, so who knows. I came here to try and get it figured out because I use FireFox and MSN for everything and don't want to change to another browser or news service instead.

So troubleshoot mode or Safe Mode as you put it doesn't fix it and neither did refreshing FireFox when I did it last week. My computer is old, like 2010, so maybe that is what is causing it, I don't know, because I saw another thread from somebody on the internet that was having the same exact problem I am having with their FireFox way back in 2012, so that is why I wrote above that it is a known issue.

Thanks for your help, but the same problem is still there in my FireFox unfortunately.

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/fix-problems-images-not-show

https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox

https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin