Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages not sending

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

graphdep
graphdep
more options

Hi there,

As of today (17/12/21), we haven't been able to send emails but we can receive them. When we try to send an email we get the error message:

"Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.picknowl.com.au failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

We have tried changing the STMP port, turning our PC on and off but to no avail. Any help is muchly appreciated. Thank you

Hi there, As of today (17/12/21), we haven't been able to send emails but we can receive them. When we try to send an email we get the error message: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.picknowl.com.au failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." We have tried changing the STMP port, turning our PC on and off but to no avail. Any help is muchly appreciated. Thank you

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please see https://support.mozilla.org/en-US/kb/sending-and-receiving-messages-thunderbird#w_problems