Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

attachments on incoming emails in Thunderbird

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

debbie51
debbie51
more options

I have a client that several people use Thunderbird and several use Outlook. We send email messages with attachments several times a day to report processes. The clients that use Outlook receive the attachments. The Thunderbird clients do not. What could be stripping these attachments on incoming mail. All these are using the same mail server. Any ideas of things to try will be appreciated. Thanks!

I have a client that several people use Thunderbird and several use Outlook. We send email messages with attachments several times a day to report processes. The clients that use Outlook receive the attachments. The Thunderbird clients do not. What could be stripping these attachments on incoming mail. All these are using the same mail server. Any ideas of things to try will be appreciated. Thanks!

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Are those not getting the attachments getting a winmail.dat attachment?

debbie51
debbie51 Question owner
more options

No it doesn't. There is nothing attached at all.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

can you send one to me at matt_au at gmx dot com.

Perhaps with the source I can make some useful comment. please link to the topic in the subject so I can find my way back.