Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am being denied access to People News

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

ganuzzo
ganuzzo
more options

I have always had access to this news article until today. Please restore: [edited email from public] @mail.people.com

I have also not received some emails from : [edited email from public] @stamfordmarble.com Some come through, some do not. She is receiving a message saying that her site is blocked. I did not block it. Thank you

I have always had access to this news article until today. Please restore: [edited email from public] @mail.people.com I have also not received some emails from : [edited email from public] @stamfordmarble.com Some come through, some do not. She is receiving a message saying that her site is blocked. I did not block it. Thank you

Modified by James

All Replies (4)

FredMcD
FredMcD
more options

ganuzzo said
I have always had access to this news article until today.

Please explain the problem in detail. What happens? What are the exact error messages?


I have also not received some emails from . . .

No web browser has anything to do with e-mail problems. Open your settings on the e-provider site. Make sure you are not blocking. Check with their support for more help on this. Remember to check the junk folder.

ganuzzo
ganuzzo Question owner
more options

The response I get: "Did not connect:Potential Security Issue. Firefox detected a potential security threat and did not continue to I.mail.people.com because this website requires a secure connection.

As I said, I have always accessed it until today.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window