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Thunderbird Adaptive Junk Mail Classifications

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

br_monroe
br_monroe
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Somebody please help me... I have been using Thunderbird for a couple of years now and see where it is supposed to adapt to what it classifies as spam or more specifically "Bulk Mail". Thunderbird insists on classifying Amazon.com mail as bulk regardless of content and despite my continually identify it as "Not Junk". The Amazon.com email addresses are recorded in my address book. I just can not figure out how to fix this. Can someone tell me what I am doing wrong?

Somebody please help me... I have been using Thunderbird for a couple of years now and see where it is supposed to adapt to what it classifies as spam or more specifically "Bulk Mail". Thunderbird insists on classifying Amazon.com mail as bulk regardless of content and despite my continually identify it as "Not Junk". The Amazon.com email addresses are recorded in my address book. I just can not figure out how to fix this. Can someone tell me what I am doing wrong?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Anything that ends up in a Bulk Mail or Spam folder is because the mail provider is filtering mail before it's downloaded to TB. Bulk Mail is the term used by AOL, Spam is used by gmail etc. Access the account in webmail and whitelist or unblock the sender, and add them to webmail contacts. If you're going to apply the mail provider's spam filtering (which you probably can't disable entirely) as well as use TB's Junk Controls, don't expect the two methods to work together seamlessly.