Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost my passwords by doing a REFRESH

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I clicked on the old file, but just came up with another file called EP7i0nok. It doesn't do anything but it just opens up and it doesn't have anything to restore data.

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I clicked on the old file, but just came up with another file called EP7i0nok. It doesn't do anything but it just opens up and it doesn't have anything to restore data.
Attached screenshots

All Replies (3)

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Well, I do appreciate the links, however they never went anywhere that i could use and I still don't know how to restore my passwords.

I did find the old file and when I clicked on it there was another folder underneath and when I clicked on that I did find the logins.json – but when I click on that it just opens up to page with no comprehensible information for me nor any links I could click to restore.

Also, you should know I do have another laptop computer with Firefox on it, and it is working with passwords. I read that I could sync with the other, but I don't know if I should start the sync from the working laptop or from the desktop iMac that got wiped out after the restore? Any tips on this? And can I get the logins on my laptop over to the desktop computer? BTW – I only have one profile that I set up a couple of years ago.

more options

logins.json and key3.db [v58+]key4.db : These are the password files.

One file contains only the website and user name while the other contains the passwords in encrypted form.

If you want to try to recover the data from these older files, 1) You can Copy these files to the current profile, overwriting the current or move/rename the current 2) Copy these files to a new profile, then see if the data you want is there. 3) These programs can create a file of your login data.

Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ +++++++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. +++++++++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ +++++++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter +++++++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example:

JSON file: https://support.mozilla.org/questions/1258644

CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)


chrome://passwordmgr/content/passwordManager.xul

chrome://passwordmgr/content/passwordManager.xhtml