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Mail account problem more than two clients

  • 1 reply
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  • Last reply by david

sales279
sales279
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Dear All

We have problems with thunderbird when we set up an e-mail account ex sales@mrcheap.gr to more than two thunderbird clients.

If we use simultaneously the same mail account with thunderbird then the mails cannot be received at thunderbird.

We have no messages. Our installation is IMAP.

So you can undestand if we have 4 users using thunderbird for the same account sales@mrcheap.gr at different computers they cannot work because they are not receive messages.

Webmail is working fine. We have this problem just with Thunderbird.

We are waiting from you

Dear All We have problems with thunderbird when we set up an e-mail account ex sales@mrcheap.gr to more than two thunderbird clients. If we use simultaneously the same mail account with thunderbird then the mails cannot be received at thunderbird. We have no messages. Our installation is IMAP. So you can undestand if we have 4 users using thunderbird for the same account sales@mrcheap.gr at different computers they cannot work because they are not receive messages. Webmail is working fine. We have this problem just with Thunderbird. We are waiting from you

All Replies (1)

david
david
  • Top 10 Contributor
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Web servers are designed to share access, but email clients (not just Thunderbird) attempt to synchronize access as a single user. Each user is competing for connections and this causes the issue. We also see posts here where a person is using phone and tablet and PC to their one account and encounter the same difficulty. Concurrent access has limits and an email client is not positioned into the communication to manage it, whereas the web server is. You might try changing max settings on each PC from the default of 5 down to 1 and see if that resolves the issue for you. I encourage you to try it. That setting is in the serversettings for the account, at the 'Advanced' tab.