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Why do some web-page links that work on Safari not work on Firefox?

  • 2 replies
  • 0 have this problem
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  • Last reply by cor-el

Hank15
Hank15
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For example: When I'm working on a Washington Post (LATimes) crossword puzzle, the internal link to "settings" doesn't work on Firefox, but it does on Safari.

For example: When I'm on the website for my apartment building, the internal links to "maintenance requests" and "make payments" work on Safari but not on Firefox.

For example: When I'm working on a Washington Post (LATimes) crossword puzzle, the internal link to "settings" doesn't work on Firefox, but it does on Safari. For example: When I'm on the website for my apartment building, the internal links to "maintenance requests" and "make payments" work on Safari but not on Firefox.

All Replies (2)

Hank15
Hank15 Question owner
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On the crossword page, the "settings" button allows me to turn on/off the option to display (or not) the errors I've made in the puzzle; and, the options on my building website allow me to pay rent on-line or request help for a maintenance issue. The internal links allow me to move from page to page on those websites.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window