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Folder contents disappear when deleting emails?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by michael555

michael555
michael555
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Hi All,

Troubleshooting for the family, they've let me know they have been having issues for the last few months with Thunderbird. When they delete an email from any folder, the folder appears empty, they must then close and re-open thunderbird to see the contents of the folder (The email deleted is removed correctly). They have since been closing and re-opening the application every time they want to delete an email to continue using it.

They are currently using 102.6.1 (32-bit).

I've tried a few things with them (~12GB of mail, ~45k items): - Rebuild the global index (Renamed global-messages-db.sqlite) - Compaction - Disabled and re-enabled hardware acceleration - Deleted a few thousand emails from the recycle bin incase it was a limit issue

We turned on the message pane again, worked a few times then the screen went blank again after deleting emails, weird!

Anyone heard of this before or have any other recommendations of things we could try?

Thanks

Hi All, Troubleshooting for the family, they've let me know they have been having issues for the last few months with Thunderbird. When they delete an email from any folder, the folder appears empty, they must then close and re-open thunderbird to see the contents of the folder (The email deleted is removed correctly). They have since been closing and re-opening the application every time they want to delete an email to continue using it. They are currently using 102.6.1 (32-bit). I've tried a few things with them (~12GB of mail, ~45k items): - Rebuild the global index (Renamed global-messages-db.sqlite) - Compaction - Disabled and re-enabled hardware acceleration - Deleted a few thousand emails from the recycle bin incase it was a limit issue We turned on the message pane again, worked a few times then the screen went blank again after deleting emails, weird! Anyone heard of this before or have any other recommendations of things we could try? Thanks

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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When you delete emails the folders message "database" is also updated. This is actually more of an index used to list mails in the user interface. If this stuff is not updating, it is quite probable something is making access to the file difficult. My guess would be an anti virus scanning files while they are being updated and hence they are not being read. First instance would be to create an exception on the antivirus product for email scanning and on access scanning in the Thunderbird profile folder. The first to safeguard as your users do not sound very technical and having scanning on is a mess waiting to happen. The second to address your specific issue.

Other issues can be; Profile stored in the documents folders. Hard disk almost full so writes are getting quite slow Hard disk needs to be "defragmented" more often than not on widows systems over 6 months old with less than optimal free space and RAM installed. or even hard disk failing.

The list of things that can make a file access quite slow is really huge. But mostly is comes down to file access via antivirus or synchronization to the cloud of files that really should not be synchronized at all. So they get priority.

michael555
michael555 Question owner
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Hi Matt,

Thanks for the reply, I'll jump in over the coming days and have a look! I'll give exceptions a go first and see how this works out.