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Reply to long threaded mails doesn't show previous mails

  • 2 replies
  • 0 have this problem
  • 14 views
  • Last reply by itmum

itmum
itmum
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Hi, When replied to long threaded mails , the receiver doesn't receive the whole mails( the conversations/thread) and shows only presently sent mail to them. team please help.

Hi, When replied to long threaded mails , the receiver doesn't receive the whole mails( the conversations/thread) and shows only presently sent mail to them. team please help.

All Replies (2)

david
david
  • Top 10 Contributor
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I'm not sure I understand. The threaded view is a presentation to you. When you reply, it is up to the recipient to define whether to have a threaded view also. Am I misunderstanding?

itmum
itmum Question owner
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Hi David, you didn't get my question or perhaps i am unable to explain it. let me try once again. suppose i am exchanging mails with client for months and suddenly one day when i reply to him previous mails doesn't show in replies and just only current mail is showing.

Modified by itmum