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Browser blocking banking log in

  • 1 reply
  • 0 have this problem
  • 29 views
  • Last reply by cor-el

doctorbrucethomas
doctorbrucethomas
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Firefox is blocking my access to my bank log in. Microsoft Edge does work perfectly with nothing else changed. I talked with my bank and the error is not theirs, the referred me back to you. Help me resolve this. This did not happen on my old laptop with Firefox. There are no other obvious problems. This is weird. I hate Microsoft, help me stick with Firefox. Thank you.

Firefox is blocking my access to my bank log in. Microsoft Edge does work perfectly with nothing else changed. I talked with my bank and the error is not theirs, the referred me back to you. Help me resolve this. This did not happen on my old laptop with Firefox. There are no other obvious problems. This is weird. I hate Microsoft, help me stick with Firefox. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

You can check for issues with Total Cookie Protection.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window