Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unified inbox broken

  • 1 reply
  • 0 have this problem
  • 24 views
  • Last reply by Matt

rogerbell42
rogerbell42
more options

First of all, I am using Windows 10 and IMAP and I do have the latest updates. After latest update, if I click on Inbox, it shows no emails. If I expand the inbox, it show all of my email addresses (I have seven). If I click on any of the email addresses, it does show me all of the messages for that address. What can I do to fix the unified inbox?

First of all, I am using Windows 10 and IMAP and I do have the latest updates. After latest update, if I click on Inbox, it shows no emails. If I expand the inbox, it show all of my email addresses (I have seven). If I click on any of the email addresses, it does show me all of the messages for that address. What can I do to fix the unified inbox?

Chosen solution

The simplest and most direct "fix" is to brut force delete the stuff and force it to be recreated.

Goto the More troubleshooting information on the help menu Click on the show button for the profile. Close Thunderbird. It must not be running for the next step, even in the background. In the file explorer windows that opened from the troubleshooting information. Open the mail folder. It will show a folder called "smart mailboxes", delete the folder (Perhaps move it to your desktop in case this messes up and then delete it) Start Thunderbird.

In the absence of that folder Thunderbird will recreate the whole smart mailboxes thing and regenerate the listings as it starts up. So startup will be slower than normal.

Read this answer in context 👍 2

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

The simplest and most direct "fix" is to brut force delete the stuff and force it to be recreated.

Goto the More troubleshooting information on the help menu Click on the show button for the profile. Close Thunderbird. It must not be running for the next step, even in the background. In the file explorer windows that opened from the troubleshooting information. Open the mail folder. It will show a folder called "smart mailboxes", delete the folder (Perhaps move it to your desktop in case this messes up and then delete it) Start Thunderbird.

In the absence of that folder Thunderbird will recreate the whole smart mailboxes thing and regenerate the listings as it starts up. So startup will be slower than normal.