Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

macOS Thunderbird 102.10.1

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by todd31

more options

Running macOS 13.3.1

Just upgrade to Thunderbird 102.10.1 from Thunderbird 102.10.0 TB will now only part open - keeps getting stuck. I have a couple of 365 accounts in it. Downloaded Thunderbird 102.10.0 and copied over to try and revert but still the same issue.

Folder pane opens but not preview pane and then it locks up - have to force quit.

Any ideas? thanks Carl

Running macOS 13.3.1 Just upgrade to Thunderbird 102.10.1 from Thunderbird 102.10.0 TB will now only part open - keeps getting stuck. I have a couple of 365 accounts in it. Downloaded Thunderbird 102.10.0 and copied over to try and revert but still the same issue. Folder pane opens but not preview pane and then it locks up - have to force quit. Any ideas? thanks Carl

Chosen solution

Nope, my JS not good enough for that....

I also have TB on another Mac in the office which had not updated. Got the 'prefs.js' from that one.

Sorted and now running TB 102.10.1 phew

Did try and get on with Outlook for Mac - NO THANKS! Sticking with TB

Read this answer in context 👍 0

All Replies (4)

more options

OK, I'm lucky - I have time machine. Went back to yeserday and got files back from ~Library/Thunderbird/profiles/myprofle.default-release/ and compared the files. Copied out all that had changed. Added back into ~Library/Thunderbird/profiles/myprofle.default-release/ on by one.

It's prefs.js cauing the issue. Tying to work out where is the JS the issue is so I don't ahve to rebuild them all (preferences & Account data)

more options

Chosen Solution

Nope, my JS not good enough for that....

I also have TB on another Mac in the office which had not updated. Got the 'prefs.js' from that one.

Sorted and now running TB 102.10.1 phew

Did try and get on with Outlook for Mac - NO THANKS! Sticking with TB

more options

I am running Mac OS 11.7.6. I installed TB 102.10.1 and when I opened I got a request to allow access to my mac address book, which I said yes to. Now whenever TB checks mail it freezes. If I'm not connected to wifi, it's not a problem, I can access my old mail.

I tried to replace prefs.js with a recent back up with the problem still happens.

Any ideas? thanks much, todd

more options

I tried re installing 102.10.0 and have same problem.