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Fault 5.7.1

  • 2 replies
  • 0 have this problem
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  • Last reply by sfhowes

John.haitzler
John.haitzler
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Unable to send emails on thunderbird/bigpond. Message:"...server sent incorrect greeting:5.7.1 connection refused.

Unable to send emails on thunderbird/bigpond. Message:"...server sent incorrect greeting:5.7.1 connection refused.

All Replies (2)

david
david
  • Top 10 Contributor
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That is a security error, not from Thunderbird. You may not have authority to send or recipient's server is set to refuse, or you're using the wrong server. Or you might be banned from perceived spam or a blacklist. I encourage contacting recipient and your email provider.

sfhowes
sfhowes
  • Top 10 Contributor
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'Incorrect greeting' usually means the authentication method for the outgoing server is wrong. The recommended settings are: smtp.telstra.com on port 465, SSL/TLS, normal password, User Name = email address.

https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings