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how can I stop mp4 files downloaded by firefox from opening when finished?

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  • 0 have this problem
  • 7 views
  • Last reply by zeroknight

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This is a recent problem. This did not happen several months ago. I read that this is a preference but cannot find it anywhere. I use video download helper. Cannot find a preference there either. Thank you for helping.

This is a recent problem. This did not happen several months ago. I read that this is a preference but cannot find it anywhere. I use video download helper. Cannot find a preference there either. Thank you for helping.

All Replies (1)

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In Video DownloadHelper settings, is "Download processor" set to "Browser" or "Companion application"?

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.