Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send only affects 1 address

  • 3 replies
  • 0 have this problem
  • 7 views
  • Last reply by david

wercsx
wercsx
more options

I have 5 email addresses on my ISP account, 4 are fine. The other will not send reporting Authtication failure.

I have removed that address from Thunderbird & tried to add it again but the configuration fails.

I can send from the issue address using my ISP's web mail. I know the username & password are correct. It also works fine on my phone.

The problem seems to be Thunderbird.

> Mail provider & ISP = Virgin Media Norton 360 antivirus v. 22.23.10.10 Windows 11 Home v. 10.0.22631 Thunderbird SuperNova v. 115.4.3 (64-bit) >

I have 5 email addresses on my ISP account, 4 are fine. The other will not send reporting Authtication failure. I have removed that address from Thunderbird & tried to add it again but the configuration fails. I can send from the issue address using my ISP's web mail. I know the username & password are correct. It also works fine on my phone. The problem seems to be Thunderbird. > Mail provider & ISP = Virgin Media Norton 360 antivirus v. 22.23.10.10 Windows 11 Home v. 10.0.22631 Thunderbird SuperNova v. 115.4.3 (64-bit) >
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
more options

The problem appears to be that you are using an incorrect password. Thunderbird is just a messenger and does not prevent access on its own. The virginmedia help site gives necessary information: https://www.virginmedia.com/help/broadband/manage-email-account

wercsx
wercsx Question owner
more options

Perhaps you missed the part where I said "I know the username & password are correct". Those same details log me in to my email account on Virgin webmail. __ Anyone else?

david
david
  • Top 10 Contributor
more options

No, I didn't miss that part. Many email providers require a different password when used on an email client. That is explained in the URL that I sent to you.