Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 115.9.0 - all emails from all folders missing

more options

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10... with POP server... since the update, I received a couple of new emails in my inbox... I moved one of them to a local folder, where it also disappeared... Help please!

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10... with POP server... since the update, I received a couple of new emails in my inbox... I moved one of them to a local folder, where it also disappeared... Help please!

All Replies (4)

more options

Does problem go away if you do Help > Troubleshoot Mode?

more options

Wayne, yes, it looks like I recovered all (haven't checked 100%) of my emails... I had to lose all the add-ons and reset to all default settings, but it looks like I'm back in business. I can't thank you enough.

more options

Which add-ons did you have installed? Do you think it was one of them, or something else?

more options

The only add-on I had was XNote++... I first "disabled all add-ons" - no difference. Then I "reset toolbars and controls"... this seemed to do the trick