Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

crash while in troubleshoot mode

vhalvarez
vhalvarez
more options

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode.

This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426

Any help in finding a fix would be appreciated. Sincere thanks, V

Hi, I'm hoping to find some help to address crashing that has been happening frequently. The most recent crash has a report ID: bp-47617fc8-55f9-4d32-8713-a4ce40240426 and this happened while in 'troubleshoot' mode. This is the link to that report: https://crash-stats.mozilla.org/report/index/47617fc8-55f9-4d32-8713-a4ce40240426 Any help in finding a fix would be appreciated. Sincere thanks, V

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

zeroknight
zeroknight
more options

Does it still happen with Bitdefender disabled? This may require rebooting into Windows Safe Mode (networking enabled). You could also try disabling it in about:third-party.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Nearly all of the crash reports submitted for this crash signature were submitted today (Reports), so there doesn't seem to be much historical information to go on.

Is there any pattern to which sites/pages/content may be associated with this problem? Or does it seem to occur at a certain time of the hour or after a certain duration of browsing? Or is it more random?