We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird email

  • 5 replies
  • 0 have this problem
  • 1 view
  • Last reply by christ1

more options

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

Chosen solution

Try to delete any passwords and/or OAuth tokens Thunderbird may have remembered for your AOL account. See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Read this answer in context 👍 0

All Replies (5)

more options

What is your anti-virus software?

Helpful?

more options

Avast its the same anti virus software I've used for years.

Helpful?

more options

Try to start Windows 10 in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Helpful?

more options

I started windows in safe mode with networking enabled. I could not send email in Thunderbird. It keeps asking me for my password. I enter the same password I use in AOL mail online (which works) and it does not work in Thunderbird. I tried older passwords and they will not work either. I changed the password in AOL mail online and tried that new password and it still doesn't work.

The last email I was able to send through Thunderbird (6-21-24) had an extra large attachment. It sent but after that I could not send any more. I don't know if that has anything to do with it or not.

Helpful?

more options

Chosen Solution

Try to delete any passwords and/or OAuth tokens Thunderbird may have remembered for your AOL account. See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.