Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

From line displays wrong name

  • 1 reply
  • 0 have this problem
  • Last reply by Matt

more options

Although I use Firefox, I'm not a Thunderbird user, but one of the members of a mailing list I administer is. He reports that his own name appears in the From line of emails from the list RADG instead of the original sender's name, which is supposed to show as "Sender via RADG <radg@lists.radg.us>". He is able to reply to a post without changing anything, so his only issue is not being able to see the sender's name easily. I suspect that some association between his name and the list address has been made in Thunderbird, either in an address book or in some autofill database, but I don't know how to tell him where to look. It is also possible that his email provider has added something to the header that confuses Thunderbird. Any suggestions that I could pass on?

Although I use Firefox, I'm not a Thunderbird user, but one of the members of a mailing list I administer is. He reports that his own name appears in the From line of emails from the list RADG instead of the original sender's name, which is supposed to show as "Sender via RADG <radg@lists.radg.us>". He is able to reply to a post without changing anything, so his only issue is not being able to see the sender's name easily. I suspect that some association between his name and the list address has been made in Thunderbird, either in an address book or in some autofill database, but I don't know how to tell him where to look. It is also possible that his email provider has added something to the header that confuses Thunderbird. Any suggestions that I could pass on?

All Replies (1)

more options

Then perhaps he needs to remove the incorrect address entry from his addressbook.

Or change his settings so the address book is not used.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.