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Thunderbird suddenly fails to sign in using webmail username / password Oct. 1, 2024

  • 4 replies
  • 2 have this problem
  • Last reply by mazyarm

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Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message: "Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password." Thunderbird won't sign in to check emails. I also get the message: "Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed." And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem. Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Chosen solution

MS sent info to all hotmail users over a month ago about this upcoming change. MS sent messages to users about server changes. Try these: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP, port 995 for POP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

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Chosen Solution

MS sent info to all hotmail users over a month ago about this upcoming change. MS sent messages to users about server changes. Try these: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP, port 995 for POP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

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Dear David, I guess I didn't get the memo. Thank you very much for the info. It solved the problem :) Regards, Maz

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The chosen solution isn't working for me, I have the same exact error message.

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Hi Jivix, I just checked my configuration again. It is the same as what David advised above, with one exception. My outgoing server is also outlook.office365.com (not smtp.office365.com).

Hope this helps, M

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