Thunderbird crash
Hello, my Thunderbird (version 115.3.1 in OS Windows 10) crashes ~10 seconds after I start the software (without report). It also crashes in the safety mode. So I have installed the latest version (128.3.1) but it also crashes after ~10 seconds. There is no crash report. The other software works without problems. To open the profile directory within Thunderbird for reorganize the Thunderbird profile does not solve the problem. From the Windows task manager I get a (great) dump file. So what can I do?
All Replies (1)
Sorry for the delay. Please
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
- If no, then cause is either: bug in Thunderbird, a setting, file or folder (something) in your Thunderbird profile, your mail provider. Please attach to the bug report or support topic a file created from Help | Troubleshooting | copy text to clipboard
- If yes, the problem is gone, then (still in Windows safe mode) ... start Thunderbird normally -- If problem is still gone, then cause is likely a program loaded during windows startup. Possibilities include: antivirus software (AV), virus/malware, background downloads such as Windows or other program updates, to name a few. For AV information see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues -- If problem came back, then cause is likely a Thunderbird add-on - eliminate them by disabling add-ons one at a time in Tools | add-ons | extensions and restart Thunderbird after disabling (if you have many add-ons, try disabling half of them at a time)
- If results are unclear ... possibilities include temporary conditions such as contention from other running programs, downloads related to windows update, ...
Please let us know your findings.