On 10-15-24 an update was sent and corrupted my Firefox on attempted update
Error platform Version 131.0.3' not compatible with existing Min Version >= 131.0.2 Max Version >= 131.0.2 need a correct update to correct?
Modified by NoahSUMO
All Replies (4)
kennethmay2408 said
gave ticket # 184891 yesterday?
There is no direct ticket support for the Firefox web browsers for desktop and mobile versions for iOS/iPadOS and Android as they would tell you to post a thread here on the community support forum as you did.
You may have accidentally tried to get support with one of the subscription based products that do support by tickets like Mozilla VPN and the Plus and Premium versions of Mozilla Monitor, Firefox Relay, Pocket, MDN Plus.
Modified by James
kennethmay2408 said
Error platform Version 131.0.3' not compatible with existing Min Version >= 131.0.2 Max Version >= 131.0.2 need a correct update to correct?
from /questions/1468760#answer-1681010
An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Reinstall Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files.
You need to reinstall Firefox and possibly remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.
Reinstall Firefox:
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