Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

problem deleting open email from upper right hand task bar

  • 3 replies
  • 0 have this problem
  • Last reply by christ1

more options

When I want to delete an open email I have always used the delete function in the upper right hand corner of the open email. Since the program did it's major update there are times when I click on delete nothing happens and I have to keep clicking on it several times for it to finally delete the email. Also, when I open Thunderbird and then try to download my messages, many times the screen goes gray and I get a message at the top of the page that says Thunderbird is not responding. I have disabled all add ons and have tried to resolve this in troubleshooting mode but still no resolution. Thunderbird just isn't the same since the major update.

When I want to delete an open email I have always used the delete function in the upper right hand corner of the open email. Since the program did it's major update there are times when I click on delete nothing happens and I have to keep clicking on it several times for it to finally delete the email. Also, when I open Thunderbird and then try to download my messages, many times the screen goes gray and I get a message at the top of the page that says Thunderbird is not responding. I have disabled all add ons and have tried to resolve this in troubleshooting mode but still no resolution. Thunderbird just isn't the same since the major update.

All Replies (3)

more options

What is your anti-virus software?

Helpful?

more options

Windows Defender. That's the only one I have ever used since I had Windows 10 installed years ago. No issues with Thunderbird before their major overhaul.

Helpful?

more options

Create an exclusion in Defender for the Thunderbird profile folder, so that the Defender real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.