Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Whenever I type the letter between f and h (can't type it here or the problem happens so I will use 'p' instead), the keyboard locks and a poople search screen appears in the toolbar. Also happeninp in emails and 'my documents' but not other apprlication

  • 1 reply
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

I can not use a certain letter on my keyboard when in Firefox, email or my documents without the screen freezin and a pop up appears on my toolbar for a brousin site. The character I can not type is the letter between f and h in the alphabet. I have no problem with this letter in other applications so I know it is not the keyboard. How do et this letter back in use?

This happened

Not sure how often

== One week a o

I can not use a certain letter on my keyboard when in Firefox, email or my documents without the screen freezin and a pop up appears on my toolbar for a brousin site. The character I can not type is the letter between f and h in the alphabet. I have no problem with this letter in other applications so I know it is not the keyboard. How do et this letter back in use? == This happened == Not sure how often == One week a o

Chosen solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")