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I cannot access gmail.com

  • 3 replies
  • 7 have this problem
  • 3 views
  • Last reply by Morbus

AnonymousUser
AnonymousUser
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When I try to access www.gmail.com there's a message saying "Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies".

This happened

Every time Firefox opened

== I signed in at gmail.com as a different user

When I try to access www.gmail.com there's a message saying "Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies". == This happened == Every time Firefox opened == I signed in at gmail.com as a different user

All Replies (3)

Morbus
Morbus
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Hello Lucian.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. You can rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

See Fix login issues on websites that require a username and password (Remove corrupt cookies file) - See also http://kb.mozillazine.org/Websites_report_cookies_are_disabled (Other Solutions)

See also http://kb.mozillazine.org/The_page_is_not_redirecting_properly

AnonymousUser
AnonymousUser Question owner
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no puedo abrir gmail. auxilio necesito verlo aqui en mi casa.